Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days.
Shipping times vary depending on your location but generally arrive within 5–12 business days.

You will receive a tracking number via email once your order has shipped.

Do you offer free shipping?

Yes. We offer free shipping on qualifying orders. Shipping thresholds may vary during promotions.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email.
You can also visit our Track Order page and enter your order details.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it.
Please contact us at your support email within 12 hours of placing your order.

Once shipped, orders cannot be canceled.

Returns & Refunds

What is your return policy?

We offer a 30-day satisfaction guarantee.

If you're not satisfied, contact us within 30 days of receiving your order. Products must be unused and in original packaging unless otherwise stated.

How do I request a refund?

Email our support team with:

Your order number
The reason for return
Photos if applicable

Our team will guide you through the process.

Products & Safety

Are your supplements safe?

Our products are formulated to support general wellness and are designed for daily use. Always follow the usage instructions on the product label.

If you are pregnant, nursing, taking medication, or have a medical condition, consult a healthcare professional before use.

How long does it take to see results?

Results vary depending on the individual and the product. Many supplements support long-term wellness and may take consistent daily use over several weeks to notice benefits.

Consistency is key.

Can I take multiple LUNAIREXIFY supplements together?

In many cases, yes — but we recommend reviewing ingredient labels and consulting a healthcare professional if unsure.

Are your supplements vegan?

Some of our products are vegan-friendly, while others (such as softgels containing fish oil) are not. Please check individual product pages for detailed information.